Legal

Terms of Service

Effective Date: July 14, 2026 | Last Updated: July 14, 2026

NAVVYNEST TERMS OF USE, DIRECTORY TERMS, AND PROVIDER TERMS

Effective Date: July 14, 2026 Last Updated: July 14, 2026

These Terms of Use, Directory Terms, and Provider Terms (“Terms”) form a binding agreement between you and NavvyNest LLC (“NavvyNest,” “we,” “us,” or “our”). They govern your access to and use of the NavvyNest website, mobile applications, directory, provider profiles, community calendar, resource materials, account features, subscription features, administrative interfaces made available to providers, and related services (collectively, the “Services”).

IMPORTANT NOTICE

NavvyNest is an informational disability-resource directory and technology platform. NavvyNest is not:

a healthcare provider;
a licensed medical, behavioral-health, legal, financial, educational, or social-services professional;
an emergency service;
an insurance company;
a provider credentialing or accreditation organization;
a referral agency, staffing agency, employer, employment agency, broker, or representative of any listed provider;
a party to any agreement, service, treatment, event, purchase, payment, or relationship between a user and a third-party provider.

Some provider listings are created from publicly available sources and have not been claimed, reviewed, approved, sponsored, or verified by the listed business. A provider’s presence in the directory does not mean that NavvyNest endorses, recommends, guarantees, licenses, certifies, employs, or has a relationship with that provider.

PLEASE READ SECTION 25 CAREFULLY. IT CONTAINS AN INDIVIDUAL ARBITRATION AGREEMENT, A JURY-TRIAL WAIVER, AND A CLASS-ACTION WAIVER. YOU MAY OPT OUT OF ARBITRATION BY FOLLOWING THE PROCEDURE IN SECTION 25.

By creating an account, clicking an “I Agree,” “Create Account,” “Subscribe,” “Claim Listing,” “Submit,” or similar button presented with notice of these Terms, purchasing a subscription, submitting content, or otherwise using the Services after receiving reasonable notice of these Terms, you agree to be bound by them. If you do not agree, do not create an account, submit information, purchase a subscription, or use the Services.

1. ELIGIBILITY AND AUTHORITY

1.1 Adult users only

You must be at least eighteen (18) years old and legally capable of entering into a binding contract to create an account or use interactive portions of the Services.

NavvyNest is designed for adults seeking resources for themselves, their families, or people in their care. Children may not create accounts, submit content, claim listings, purchase subscriptions, or independently use interactive features.

1.2 Acting for an organization

If you use the Services for a company, nonprofit, medical practice, professional practice, government contractor, school, service provider, or other organization, you represent and warrant that:

you are authorized to act for that organization;
you have authority to bind it to these Terms;
all account and listing information you provide is authorized and accurate; and
“you” includes both you and that organization.

1.3 Provider plans are commercial purchases

A person purchasing or managing a provider plan represents that the plan is being obtained for business or professional purposes. Nothing in this section eliminates any nonwaivable right that applies under law.

2. DEFINITIONS

For these Terms:

“Family User” means a person using the Services to locate providers, resources, events, news, or support.
“Provider” means a business, nonprofit, professional, organization, government office, or other service source displayed or seeking to be displayed in the directory.
“Provider User” means a person who creates or manages a Provider account, claims a listing, submits a Provider listing, purchases a Provider plan, or submits an event on behalf of a Provider.
“Listing” means a Provider profile or directory entry.
“Unclaimed Listing” means a Listing that has not been claimed and authenticated through NavvyNest’s claim process.
“Claimed Listing” means a Listing connected to a Provider User who completed the claim process then required by NavvyNest.
“Verified” or “Verification” means only that NavvyNest completed the specific limited checks described at the time. It does not mean accreditation, credentialing, background screening, approval, endorsement, or a guarantee.
“User Content” means information, text, images, logos, files, events, comments, reports, links, or other material submitted by a user or Provider User.
“Public-Source Information” means factual business information obtained from publicly accessible websites, public records, government databases, business directories, social-media business pages, or other sources NavvyNest reasonably believes it may review and use.

3. THE NAVVYNEST DIRECTORY

3.1 Informational purpose

The directory is provided to help users identify possible resources. It is a starting point for independent research—not a substitute for the user’s own investigation, professional advice, or direct communication with a Provider.

3.2 Sources of Listing information

A Listing may contain information:

submitted by the Provider;
submitted by a user;
obtained from Public-Source Information;
obtained from governmental or licensing databases;
supplied by a third-party data source;
corrected or supplemented by NavvyNest; or
combined from multiple sources.

3.3 Unclaimed Listings

An Unclaimed Listing may appear without the Provider’s participation. An Unclaimed Listing must not be interpreted as evidence that the Provider:

created or approved the Listing;
authorized NavvyNest to act for it;
purchased a NavvyNest plan;
sponsors or endorses NavvyNest;
has been vetted, credentialed, or verified by NavvyNest; or
has a contractual relationship with NavvyNest.

NavvyNest may label Listings as “Unclaimed,” “Public-Source Listing,” “Provider-Submitted,” “Claimed,” “Verified,” “Sponsored,” or with another status description intended to explain the source or status of the Listing.

3.4 Identification of third parties

NavvyNest may display third-party names, business names, service names, addresses, telephone numbers, websites, and other factual identifying information to identify and describe Providers. Third-party names and marks remain the property of their respective owners. Their appearance is for identification and informational purposes and does not imply affiliation, sponsorship, endorsement, or ownership by NavvyNest.

3.5 No adoption of third-party statements

The presence of Public-Source Information does not mean NavvyNest adopts, guarantees, or independently confirms every statement made by the original source. NavvyNest may summarize or standardize factual information for directory consistency, but it does not guarantee that the information remains current.

3.6 Correction, restriction, and removal requests

A Provider or authorized representative may request that NavvyNest review, correct, restrict, or remove a Listing by contacting hello@navvynest.com and supplying information reasonably sufficient to:

identify the Listing;
establish the requester’s identity and authority;
identify the claimed error or concern; and
support the requested correction or removal.

NavvyNest may request additional verification, contact information, business records, control of a business-domain email address, or another reasonable form of proof.

NavvyNest may correct, annotate, restrict, suspend, merge, or remove a Listing in its discretion and as permitted by law. After a public Listing is removed, NavvyNest may retain a limited, nonpublic suppression record, audit trail, complaint record, or legal record to prevent accidental republication, resolve disputes, preserve security, and comply with law.

3.7 Closed, relocated, or unavailable Providers

A Listing may remain visible for a reasonable period while NavvyNest investigates whether a Provider has closed, relocated, stopped accepting clients, changed ownership, or changed services. Users must confirm current information directly with the Provider before relying on it.

4. CLAIMING AND MANAGING A PROVIDER LISTING

4.1 Authority to claim

By claiming a Listing, you represent and warrant that you are:

the owner of the Provider;
an employee or authorized contractor with authority to manage the Listing; or
another representative expressly authorized by the Provider.

You may not claim a competitor’s Listing, impersonate another business, seize a former employer’s Listing without authority, or use a claim to interfere with another person’s rights.

4.2 Claim verification

NavvyNest may use business-domain email, telephone verification, website verification, address verification, public records, authorization letters, account history, or other methods to evaluate a claim. NavvyNest may approve, reject, pause, reverse, or investigate a claim.

Completing a claim process does not establish ownership of the Provider, legal authority beyond the Services, professional licensure, quality, safety, or regulatory compliance.

4.3 Conflicting claims

If multiple people claim the same Listing, NavvyNest may:

suspend editing access;
request additional proof;
restore a prior version;
designate one account as the primary account;
remove unauthorized users;
place the Listing in an unclaimed or disputed status; or
decline to decide an internal ownership, employment, corporate-control, or partnership dispute.

NavvyNest is not a court or corporate-governance tribunal. Parties to an ownership or authority dispute must resolve it independently and provide legally sufficient documentation.

4.4 Account ownership and departing personnel

A Provider is responsible for promptly removing access for employees, contractors, or representatives who are no longer authorized. NavvyNest may rely on account permissions and instructions from authenticated administrators unless it has reason to believe they are unauthorized.

5. PROVIDER REPRESENTATIONS AND OBLIGATIONS

Each Provider User represents, warrants, and agrees that:

all information submitted is truthful, accurate, current, complete, and not misleading;
the Provider has all licenses, registrations, permits, certifications, approvals, insurance, and qualifications required for the services it offers;
the Provider will comply with all applicable healthcare, disability-services, education, employment, accessibility, advertising, consumer-protection, privacy, data-security, professional-practice, billing, tax, and licensing laws;
the Provider will promptly update materially inaccurate or outdated information;
the Provider will not falsely claim government approval, accreditation, licensure, insurance coverage, availability, expertise, outcomes, or affiliations;
the Provider has all rights, releases, permissions, and licenses necessary for submitted text, logos, photographs, videos, testimonials, and other content;
the Provider will not submit confidential information, protected health information, patient records, treatment notes, educational records, case records, Social Security numbers, or personal information about a child unless NavvyNest has expressly authorized a legally compliant feature for that purpose in a separate written agreement;
the Provider will not use NavvyNest as a medical-record, case-management, emergency-response, or patient-communication system;
the Provider is solely responsible for its services, employees, contractors, facilities, prices, billing, insurance participation, accessibility, safety, communications, appointments, cancellations, refunds, and legal compliance;
the Provider will not use the Services to discriminate unlawfully, harass, exploit, deceive, or endanger a user;
the Provider will honor all material offers, plan descriptions, event details, and representations it publishes;
the Provider will not submit fake reviews, false testimonials, undisclosed insider reviews, or incentives conditioned on positive or negative sentiment;
the Provider will disclose material connections, sponsorships, compensation, or incentives when required by law; and
the Provider will cooperate reasonably with legitimate complaints, correction requests, regulatory inquiries, and safety concerns.

NavvyNest may require a Provider to provide updated information or proof of continued authority or compliance. NavvyNest has no obligation to independently inspect, monitor, credential, or audit every Provider.

6. MEANING OF “CLAIMED,” “VERIFIED,” “FEATURED,” AND “SPONSORED”

6.1 Claimed

“Claimed” means only that an account completed NavvyNest’s then-current claim process. It does not guarantee that every fact in the Listing is accurate.

6.2 Verified

“Verified” means only that NavvyNest completed the specific limited verification steps described in the Service at that time. Unless NavvyNest expressly states otherwise in writing, Verification does not include:

criminal-background checks;
abuse-registry checks;
exclusion-list checks;
accreditation review;
clinical-quality review;
inspection of facilities;
insurance verification;
continuing-education verification;
professional-discipline review;
confirmation of every employee’s credentials;
assessment of service quality;
guarantee of legal compliance; or
endorsement or recommendation.

6.3 Featured or Sponsored

“Featured,” “Sponsored,” “Promoted,” “Premium,” or similar placement may result from a paid plan, advertising arrangement, editorial decision, relevance system, or other disclosed factor. Paid visibility does not mean the Provider is better, safer, more qualified, or more appropriate than another Provider.

6.4 No guaranteed ranking or leads

No Provider plan guarantees:

a particular search position;
exclusivity;
impressions;
clicks;
inquiries;
referrals;
customers;
revenue;
event attendance;
conversion rates; or
business results.

NavvyNest may change search, ranking, category, recommendation, and display systems to improve the Services, prevent manipulation, comply with law, or address operational needs.

7. USER RESPONSIBILITY AND INDEPENDENT VERIFICATION

Before selecting, contacting, visiting, hiring, paying, relying on, or sharing information with a Provider, users should independently verify matters important to them, including:

identity and business status;
current licensure or certification;
professional discipline;
insurance and payment policies;
background-screening practices;
qualifications and experience;
service availability and waitlists;
accessibility;
location and hours;
safety practices;
complaint history;
references;
prices and refund terms; and
suitability for the user’s circumstances.

A user’s decision to contact or use a Provider is the user’s own decision. NavvyNest is not responsible for evaluating the user’s needs or selecting a Provider.

8. NO MEDICAL, LEGAL, FINANCIAL, EDUCATIONAL, OR EMERGENCY ADVICE

Content available through the Services is general information and does not create a professional-client, clinician-patient, attorney-client, fiduciary, educational-placement, case-management, or similar relationship.

Do not disregard professional advice or delay seeking assistance because of information on NavvyNest.

NavvyNest is not an emergency service. If you believe someone is in immediate danger or experiencing a medical, behavioral-health, abuse, neglect, or safety emergency, contact the appropriate emergency service or governmental authority.

9. ACCOUNTS AND SECURITY

9.1 Accurate account information

You must provide accurate account information and keep it current. You may not create an account using another person’s identity or contact information without authorization.

9.2 Credentials

You are responsible for safeguarding usernames, passwords, one-time codes, devices, and account access. You must notify NavvyNest promptly at hello@navvynest.com if you suspect unauthorized use.

9.3 Account activity

You are responsible for activity occurring through your account to the extent permitted by law. NavvyNest may rely on instructions received from an authenticated account.

9.4 No account transfer

You may not sell, rent, sublicense, transfer, or commercially share a personal account. Provider administrators may authorize personnel only through available account-management features.

9.5 Security controls

NavvyNest may require password resets, multifactor authentication, identity confirmation, account review, session termination, or other security measures. Attempting to bypass them is prohibited.

10. ACCEPTABLE USE

You may not use the Services to:

violate any law, regulation, court order, professional rule, contractual duty, or third-party right;
impersonate another person or entity;
submit fraudulent, deceptive, defamatory, threatening, harassing, hateful, obscene, exploitative, or unlawfully discriminatory content;
publish private or confidential information without lawful authority;
upload protected health information, patient information, education records, or a child’s personal information through a feature not expressly designed and authorized for that purpose;
advertise illegal, unsafe, fraudulent, or unlicensed services;
engage in trafficking, exploitation, abuse, neglect, or conduct endangering a child or vulnerable adult;
upload malware, malicious code, corrupted files, or content intended to disrupt the Services;
probe, scan, test, defeat, or circumvent security, authentication, rate limits, access controls, or technical restrictions;
reverse engineer, decompile, disassemble, scrape, harvest, crawl, index, copy, mirror, frame, or systematically extract the Services or directory except as expressly permitted by law or written authorization;
use bots, automated agents, or bulk processes to create accounts, submit claims, generate traffic, manipulate rankings, or collect user information;
use the Services or directory to create, train, enrich, or operate a competing directory, database, lead-generation product, model, or service without written authorization;
send spam, unlawful marketing, or unsolicited communications;
manipulate search results, engagement, reviews, ratings, reports, or visibility;
submit fake listings, duplicate listings, false claims, or misleading credentials;
interfere with another user’s access;
facilitate unauthorized surveillance, stalking, or profiling;
use any user’s disability-related activity for targeted advertising or discriminatory decision-making;
access nonpublic administrative or technical areas without authorization; or
encourage or assist another person in doing any prohibited act.

NavvyNest may investigate suspected violations and preserve relevant records. NavvyNest is not obligated to disclose its detection methods.

11. USER CONTENT

11.1 You retain ownership

As between you and NavvyNest, you retain ownership of User Content you lawfully own.

11.2 License to NavvyNest

By submitting User Content, you grant NavvyNest a nonexclusive, worldwide, royalty-free, transferable, and sublicensable license to host, store, reproduce, format, adapt for technical display, transmit, publish, distribute, display, and use that User Content as reasonably necessary to:

operate and improve the Services;
display and promote the Listing, event, resource, or feature for which it was submitted;
create thumbnails, previews, accessibility formats, and device-compatible versions;
moderate and secure the Services;
respond to disputes and legal obligations; and
market the Services using content you made public through the Services, subject to applicable law and any separate written agreement.

This license does not transfer ownership to NavvyNest. It ends when the User Content is removed from active systems, except that NavvyNest may retain archival, backup, security, suppression, legal, and audit copies for a reasonable period and as required by law.

11.3 Your content warranties

You represent and warrant that:

you own the User Content or have all rights necessary to submit and license it;
it does not infringe copyright, trademark, privacy, publicity, confidentiality, contract, or other rights;
all people identifiable in images or media have provided legally sufficient permission when required;
it is accurate and not misleading in context; and
its submission and use under these Terms will not violate law.

11.4 Moderation

NavvyNest may, but is not obligated to, review, reject, edit, reformat, label, restrict, remove, preserve, or restore User Content. NavvyNest may act based on complaints, automated systems, account history, legal risk, safety concerns, or its own judgment.

Moderation does not make NavvyNest the author, sponsor, verifier, or guarantor of User Content.

11.5 Reporting content and users

Users may report unlawful, unsafe, infringing, fraudulent, objectionable, or inaccurate content through available in-app reporting tools or at hello@navvynest.com. Reports should identify the content, location, reason, and supporting information.

Knowingly submitting false reports, using reports to harass competitors, or repeatedly abusing reporting tools is prohibited.

11.6 Blocking

Where the Services permit direct user-to-user interaction, NavvyNest may provide tools for blocking users or communications. Blocking tools do not replace emergency or law-enforcement assistance.

12. EVENTS, RSVPS, AND WAITLISTS

12.1 Third-party events

Unless NavvyNest expressly identifies itself as the organizer, events listed through the Services are organized and controlled by third parties. NavvyNest does not control event safety, accessibility, staffing, supervision, transportation, insurance, refunds, conduct, cancellations, or legal compliance.

12.2 Organizer responsibilities

An event organizer represents and warrants that:

it is authorized to submit the event;
event information is accurate;
the event complies with law;
required permits, licenses, insurance, waivers, staffing, and accessibility measures are in place;
it has lawful authority to collect and use attendee information;
it will clearly disclose material restrictions, prices, cancellation terms, age requirements, and risks; and
it is solely responsible for the event and attendee relationship.

12.3 Attendance and minors

Users attend events at their own risk. A parent or legal guardian is responsible for deciding whether an event is appropriate for a child and for providing supervision unless the organizer expressly agrees otherwise.

12.4 Cancellations and refunds

Unless NavvyNest directly sold and expressly agreed to administer the event transaction, cancellation, refund, rescheduling, injury, accessibility, and service disputes must be addressed with the organizer.

12.5 RSVP and waitlist status

An RSVP, registration request, or waitlist position displayed through NavvyNest is not a guarantee of admission unless confirmed by the organizer under its rules.

13. PROVIDER SUBSCRIPTIONS, FEES, AND BILLING

13.1 Available plans

NavvyNest may offer free and paid Provider plans. Features, limits, eligibility, pricing, billing intervals, visibility, and availability may differ by plan and may change prospectively.

A feature displayed in a plan description is included only if it is enabled and available for that plan at the time of purchase. Beta, preview, future, “coming soon,” or roadmap features are not guaranteed.

13.2 Order information

The checkout page, order form, invoice, or subscription confirmation should state:

the plan;
price;
billing interval;
taxes or fees, if applicable;
whether the plan renews automatically;
renewal price or method of determining it;
cancellation method; and
material plan limitations.

13.3 Authorization to charge

By purchasing a subscription, you authorize NavvyNest and its payment processor to charge the selected payment method for fees, taxes, renewals, and authorized add-ons.

13.4 Payment processors

Payments may be processed by Stripe, Apple, Google, or another third-party payment provider. Their terms and privacy practices may apply. NavvyNest may not receive or store complete payment-card details.

13.5 Automatic renewal

Unless the checkout page expressly states otherwise, a paid subscription automatically renews for successive periods equal to the initial billing period until canceled.

Before purchase, NavvyNest will clearly disclose the automatic-renewal terms and cancellation method. NavvyNest will provide renewal reminders or change notices when required by applicable law. For renewal periods exceeding sixty (60) days, NavvyNest intends to provide any legally required advance notice within the legally required window.

13.6 Cancellation

You may cancel through the account’s subscription settings or by contacting hello@navvynest.com. Cancellation takes effect at the end of the current paid period unless applicable law or the checkout terms provide otherwise.

NavvyNest will not require a materially more burdensome cancellation method than the method reasonably used to subscribe.

A clear account-deletion request will also be treated as a request to cancel future renewal, although amounts already due remain payable.

Subscriptions purchased through Apple or Google generally must be canceled through the applicable store account.

13.7 Refunds

Except where required by law or expressly stated in a written refund policy or order form, fees are nonrefundable, and NavvyNest does not provide prorated refunds or credits for partial periods, unused features, reduced usage, or voluntary cancellation.

If NavvyNest terminates a paid plan without cause and without providing substantially equivalent access for the remaining prepaid period, NavvyNest may provide a prorated refund or credit as the exclusive contractual remedy, except where law requires more.

13.8 Failed payments and chargebacks

NavvyNest may retry failed charges, suspend paid features, downgrade a plan, or terminate access after reasonable notice. You remain responsible for valid unpaid amounts and reasonable collection costs to the extent permitted by law.

Before initiating a chargeback, you agree to contact hello@navvynest.com and provide a reasonable opportunity to investigate, unless doing so would impair a legal right.

13.9 Taxes

Fees do not include taxes unless stated otherwise. You are responsible for applicable sales, use, excise, value-added, or similar taxes, excluding taxes based on NavvyNest’s net income.

13.10 Price and plan changes

NavvyNest may change pricing or plan features prospectively. A price change affecting renewal will not apply before the next renewal and will be disclosed in advance as required by law. If you do not agree, you must cancel before the change takes effect.

13.11 No service-level agreement

Unless a separate written agreement expressly states otherwise, no subscription includes a guaranteed uptime, response time, support level, service credit, data-recovery commitment, lead volume, or performance result.

14. THIRD-PARTY SERVICES AND LINKS

The Services may link to or integrate with websites, maps, payment systems, app stores, social networks, analytics tools, government resources, or other third-party services.

NavvyNest does not control and is not responsible for third-party content, availability, security, accessibility, terms, privacy practices, products, or services. A link or integration does not imply endorsement.

You are responsible for reviewing and complying with applicable third-party terms.

15. INTELLECTUAL PROPERTY AND LIMITED LICENSE

15.1 NavvyNest property

Except for third-party material and User Content, NavvyNest and its licensors own the Services and associated software, design, selection, arrangement, branding, text, graphics, interfaces, databases, compilations, workflows, and technology.

15.2 Limited user license

Subject to these Terms, NavvyNest grants you a limited, revocable, nonexclusive, nontransferable, nonsublicensable license to access and use the Services for personal, family, internal business, or Provider-listing purposes authorized by your plan.

No ownership is transferred.

15.3 Restrictions

Except as expressly permitted, you may not copy, sell, license, distribute, publicly display, modify, create derivative works from, reverse engineer, scrape, extract, commercialize, or exploit the Services or NavvyNest content.

15.4 NavvyNest marks

“NavvyNest,” its logos, slogans, and related marks may not be used without written permission. Third-party marks remain owned by their respective owners.

15.5 Feedback

If you voluntarily provide suggestions, ideas, or feedback, you grant NavvyNest a perpetual, irrevocable, worldwide, royalty-free right to use and implement that feedback without restriction or compensation, provided NavvyNest does not publicly identify you as the source without permission.

16. COPYRIGHT COMPLAINTS AND REPEAT INFRINGERS

16.1 DMCA notices

A copyright owner or authorized agent may send a written notice of claimed infringement to NavvyNest’s designated copyright agent:

DMCA Agent: [NAME OR TITLE] NavvyNest LLC Address: [PHYSICAL MAILING ADDRESS] Telephone: [TELEPHONE] Email: dmca@navvynest.com

A notice should include:

a physical or electronic signature of the authorized complaining party;
identification of the copyrighted work;
identification and location of the allegedly infringing material;
contact information for the complaining party;
a statement of good-faith belief that the use is not authorized; and
a statement, under penalty of perjury, that the notice is accurate and the complaining party is authorized to act.

16.2 Counter-notices

A person whose content was removed may submit a legally sufficient counter-notice containing the information required by applicable copyright law. NavvyNest may provide the counter-notice to the complaining party and may restore content as permitted by law.

16.3 Repeat infringers

NavvyNest may terminate or restrict accounts of repeat infringers in appropriate circumstances.

16.4 Other intellectual-property complaints

Trademark, publicity, impersonation, and other intellectual-property complaints may be sent to ip@navvynest.com with sufficient information to investigate.

17. PRIVACY AND DATA PROTECTION

NavvyNest’s Privacy Policy, available at Privacy Policy, explains how NavvyNest collects, uses, discloses, retains, and protects personal information and is incorporated into these Terms by reference.

You may not use information obtained through NavvyNest in violation of the Privacy Policy, applicable privacy law, or the reasonable expectations communicated through the Services.

Providers are independent controllers or businesses with respect to personal information they collect directly from users outside NavvyNest. Providers are responsible for their own privacy notices, consent, security, retention, and legal compliance.

18. SERVICE CHANGES, MAINTENANCE, AND AVAILABILITY

NavvyNest may add, modify, suspend, discontinue, restrict, or replace features for security, legal, technical, business, or operational reasons.

NavvyNest may perform scheduled or emergency maintenance. The Services may experience outages, delays, errors, loss of connectivity, third-party failures, or device incompatibility.

NavvyNest does not guarantee that every feature will be available on every device, operating system, browser, region, plan, or app version.

19. SUSPENSION AND TERMINATION

19.1 By you

You may stop using the Services at any time. You may request account deletion according to the Privacy Policy and available account controls.

19.2 By NavvyNest

NavvyNest may warn, restrict, suspend, downgrade, or terminate access if it reasonably believes that:

you violated these Terms;
information is false, misleading, unlawful, unsafe, or unauthorized;
a Listing claim is disputed;
payment is overdue;
your activity creates security, legal, regulatory, reputational, or operational risk;
continued service could harm a user, Provider, NavvyNest, or third party;
law or a governmental request requires action; or
the Services or relevant feature is discontinued.

NavvyNest may act immediately when reasonably necessary for safety, fraud prevention, security, legal compliance, or preservation of evidence.

19.3 Effect of termination

Upon termination, your license to use the Services ends. NavvyNest may remove public content, disable access, retain records as permitted by the Privacy Policy and law, and collect amounts already due.

Sections that by their nature should survive—including intellectual property, payment obligations, disclaimers, indemnification, limitations of liability, dispute resolution, and general legal terms—will survive.

20. PROVIDER AND THIRD-PARTY DISPUTES

NavvyNest is not responsible for disputes between:

users and Providers;
Providers and their owners, employees, contractors, or former personnel;
event organizers and attendees;
businesses asserting competing rights to a Listing;
users and payment, map, app-store, or other third-party services; or
users concerning content or communications.

NavvyNest may facilitate communication or review records but has no obligation to mediate, investigate, adjudicate, or resolve a dispute.

To the maximum extent permitted by law, you release NavvyNest and its owners, officers, employees, contractors, licensors, and affiliates from claims arising from your dealings with third parties through or after using the Services, except to the extent directly caused by NavvyNest’s own legally actionable conduct.

21. DISCLAIMERS OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS.”

NAVVYNEST DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, NON-INFRINGEMENT, SECURITY, AVAILABILITY, AND COURSE OF DEALING.

WITHOUT LIMITING THE FOREGOING, NAVVYNEST DOES NOT WARRANT THAT:

DIRECTORY INFORMATION IS COMPLETE, CURRENT, OR ERROR-FREE;
A PROVIDER IS LICENSED, INSURED, SAFE, ACCESSIBLE, AVAILABLE, QUALIFIED, OR SUITABLE;
A CLAIMED OR VERIFIED LISTING IS ACCURATE IN EVERY RESPECT;
A PROVIDER WILL ACCEPT A USER, INSURANCE PLAN, PAYMENT METHOD, OR REFERRAL;
A USER WILL RECEIVE ANY PARTICULAR SERVICE OR OUTCOME;
A PROVIDER WILL RECEIVE LEADS, CUSTOMERS, REVENUE, VISIBILITY, OR SEARCH RANKING;
AN EVENT WILL OCCUR AS DESCRIBED OR BE SAFE OR ACCESSIBLE;
THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR FREE OF HARMFUL COMPONENTS; OR
DATA WILL NEVER BE LOST, ALTERED, OR ACCESSED WITHOUT AUTHORIZATION.

Some jurisdictions do not allow certain disclaimers. In those jurisdictions, the disclaimers apply only to the extent permitted by law.

22. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAVVYNEST AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR RELIANCE DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, BUSINESS, OR OPPORTUNITY; COST OF SUBSTITUTE SERVICES; PERSONAL DECISIONS MADE IN RELIANCE ON DIRECTORY INFORMATION; OR CLAIMS ARISING FROM A THIRD-PARTY PROVIDER, EVENT, WEBSITE, OR SERVICE.

FOR A FAMILY USER WHO PAID NO FEES TO NAVVYNEST, NAVVYNEST’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

FOR A PROVIDER USER OR OTHER PAID USER, NAVVYNEST’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE FEES ACTUALLY PAID TO NAVVYNEST FOR THE AFFECTED SERVICE DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability to the extent caused by fraud, willful misconduct, or another category that applicable law prohibits from being limited.

23. INDEMNIFICATION

23.1 Provider indemnification

To the maximum extent permitted by law, each Provider and Provider User will defend, indemnify, and hold harmless NavvyNest and its owners, officers, employees, contractors, affiliates, licensors, and service providers from claims, demands, investigations, actions, liabilities, damages, judgments, settlements, penalties, fines, losses, and reasonable attorneys’ fees arising from or relating to:

the Provider’s services, conduct, facilities, employees, contractors, events, or relationship with a user;
the Provider’s Listing, User Content, claims, advertisements, credentials, or representations;
death, injury, abuse, neglect, discrimination, malpractice, professional error, billing, refunds, accessibility, privacy, security, or regulatory compliance attributable to the Provider;
the Provider’s breach of these Terms;
infringement or misappropriation caused by Provider content;
unauthorized use or disclosure of personal, medical, educational, or confidential information; or
a Listing claim or account action made without authority.

23.2 Other-user indemnification

To the maximum extent permitted by law, any other user will defend, indemnify, and hold harmless the NavvyNest parties from third-party claims arising from the user’s unlawful User Content, misuse of the Services, infringement, fraud, impersonation, or material breach of these Terms.

23.3 Procedure

NavvyNest will provide reasonable notice of an indemnified claim when practicable. NavvyNest may control the defense with counsel of its choice. You may not settle a claim in a manner that admits wrongdoing by, imposes obligations on, or restricts NavvyNest without NavvyNest’s written consent.

24. ELECTRONIC RECORDS, NOTICES, AND CONTRACTING

24.1 Consent to electronic records

You consent to receive agreements, notices, invoices, renewal reminders, disclosures, and other records electronically through email, in-app notice, account display, or the Services.

24.2 Ability to retain

You may print or save these Terms. To use the Services and receive electronic records, you need a device with internet access, a current browser or app, an active email account, and software capable of displaying ordinary web pages and PDF or similar documents.

24.3 Updating contact information

You must keep your email address and account contact information current. Notice sent to the latest address associated with your account is effective to the extent permitted by law.

24.4 Withdrawal

You may withdraw consent to electronic records by contacting hello@navvynest.com. Because the Services are online, withdrawal may require closing your account or ending features that depend on electronic communication. Withdrawal does not affect records or agreements previously provided electronically.

24.5 Electronic acceptance

Electronic actions attributable to you—including clicking an acceptance button, submitting a Listing claim, purchasing a plan, or using authenticated account controls—may constitute your electronic signature and agreement.

25. DISPUTE RESOLUTION; INDIVIDUAL ARBITRATION; CLASS WAIVER

25.1 Informal dispute notice

Before filing arbitration or litigation, the complaining party must send a written “Notice of Dispute” describing:

the party’s name and contact information;
the relevant account or Listing;
the facts and legal basis of the dispute;
the specific relief requested; and
the party’s handwritten or verified electronic signature.

Notices to NavvyNest must be sent to:

NavvyNest LLC – Legal Notice [PHYSICAL MAILING ADDRESS] hello@navvynest.com

The parties will attempt in good faith to resolve the dispute for sixty (60) days after receipt. A limitations period will be tolled during that period to the extent permitted by law.

25.2 Agreement to individual arbitration

Except for Excluded Disputes in Section 25.3 and unless you timely opt out, any dispute arising out of or relating to these Terms, the Services, a Listing, a subscription, communications, or the relationship between you and NavvyNest will be resolved by binding individual arbitration under the Federal Arbitration Act.

The arbitration will be administered by the American Arbitration Association (“AAA”):

under the AAA Consumer Arbitration Rules for an individual using the Services primarily for personal, family, or household purposes; or
under the AAA Commercial Arbitration Rules for a Provider or business-purpose dispute.

If AAA is unavailable, the parties will select another nationally recognized arbitration administrator or a court may appoint one.

The arbitrator may award any individual remedy available in court that is not validly waived by these Terms. The arbitrator must apply these Terms and applicable law.

25.3 Excluded Disputes

Either party may bring:

an eligible individual action in small-claims court;
a claim seeking temporary or preliminary injunctive relief to stop actual or threatened infringement, unauthorized access, data misuse, fraud, or security harm while arbitration is pending;
a complaint to a governmental or regulatory agency; or
a claim that applicable law prohibits from being arbitrated.

25.4 Class and representative-action waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPUTES MUST BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING.

An arbitrator may not combine claims of different people or preside over a representative proceeding unless all parties expressly agree in writing.

25.5 Jury-trial waiver

For any dispute resolved in court rather than arbitration, each party knowingly and voluntarily waives trial by jury to the maximum extent permitted by law.

25.6 Arbitration opt-out

You may opt out of Sections 25.2 and 25.4 by sending an individual written opt-out notice within thirty (30) days after you first accept these Terms.

The notice must include your full name, account email, mailing address, a clear statement that you opt out of the NavvyNest arbitration agreement, and your handwritten or verified electronic signature. Send it to [ARBITRATION OPT-OUT EMAIL AND/OR ADDRESS].

Opting out will not affect your access to the Services. An opt-out applies only to the person who submitted it and does not opt out an organization unless submitted by an authorized representative for that organization.

25.7 Arbitration fees and location

Fees will be allocated under applicable AAA rules and law. Consumer arbitration may occur by documents, telephone, video conference, or in a reasonably convenient location. Business arbitration will occur remotely or in Mecklenburg County, North Carolina, unless the parties agree otherwise.

25.8 No retroactive arbitration expansion

A later amendment to this Section will not retroactively expand arbitration to a dispute for which NavvyNest had received a valid Notice of Dispute before the amendment’s effective date.

25.9 Severability of arbitration terms

If part of this Section is unenforceable, it will be severed to the minimum extent necessary. If the class waiver is held unenforceable for a particular claim or remedy, that claim or remedy will proceed in court, and any arbitrable portions may be stayed pending its resolution.

26. GOVERNING LAW AND COURT VENUE

These Terms and any dispute not subject to arbitration are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs Section 25.

Subject to applicable consumer law, any court proceeding must be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina, and each party consents to personal jurisdiction and venue there.

Nothing in these Terms deprives a consumer of a nonwaivable protection of the consumer’s home jurisdiction.

27. APPLE APP STORE ADDITIONAL TERMS

This Section applies when you obtain or use the NavvyNest mobile application through Apple’s App Store.

Parties. These Terms are between you and NavvyNest, not Apple. NavvyNest, not Apple, is solely responsible for the application and its content.
License scope. Your license is nontransferable and permits use on Apple-branded products you own or control as allowed by Apple’s applicable usage rules, including permitted Family Sharing or similar features.
Maintenance and support. NavvyNest is responsible for any legally required or expressly promised maintenance and support. Apple has no obligation to provide maintenance or support.
Warranty. To the extent a warranty cannot be disclaimed and the application fails to conform to it, you may notify Apple, and Apple may refund any purchase price paid for the application. To the maximum extent permitted by law, Apple has no other warranty obligation.
Product claims. NavvyNest, not Apple, is responsible for addressing claims concerning the application, including product-liability, legal-compliance, and consumer-protection claims.
Intellectual-property claims. NavvyNest, not Apple, is responsible for investigating, defending, settling, and discharging third-party claims that the application or your use infringes intellectual-property rights.
Legal compliance. You represent that you are not located in a region subject to a U.S. Government embargo or designated as supporting terrorism and are not listed on a U.S. Government restricted-party list.
Developer contact. Questions and complaints may be directed to NavvyNest at [MAILING ADDRESS], [TELEPHONE], and hello@navvynest.com.
Third-party terms. You must comply with applicable third-party terms when using the application.
Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the applicable terms against you upon your acceptance.

28. EXPORT CONTROLS AND SANCTIONS

You may not use, export, reexport, transfer, or make the Services available in violation of U.S. export-control, sanctions, or restricted-party laws.

You represent that you are not prohibited from receiving the Services under applicable trade restrictions.

29. CHANGES TO THESE TERMS

NavvyNest may update these Terms to reflect changes in law, features, security, operations, pricing, or business practices.

For material changes, NavvyNest will provide reasonable advance notice through email, in-app notice, account display, or another reasonable method. Changes will apply prospectively from the stated effective date.

NavvyNest will not use a later version to retroactively alter the legal consequences of a dispute for which it already received a valid Notice of Dispute.

If you do not agree to updated Terms, you must stop using the affected Services and cancel any subscription before the changes take effect. Continued use after the effective date constitutes acceptance where permitted by law.

NavvyNest should maintain a dated archive of prior material versions.

30. GENERAL LEGAL TERMS

30.1 Entire agreement and order of precedence

These Terms, the Privacy Policy, an applicable checkout or order form, and any feature-specific terms form the entire agreement concerning the Services.

If there is a conflict:

a separately signed written agreement expressly stating that it overrides these Terms controls;
then an applicable order form controls for plan-specific commercial terms;
then these Terms control;
then the Privacy Policy controls for privacy practices.

A proposal, email, sales statement, roadmap, or support message does not modify these Terms unless it expressly states that it is a contractual amendment and is accepted by an authorized NavvyNest representative.

30.2 No waiver

Failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance stated.

30.3 Severability and reformation

If a provision is invalid or unenforceable, it will be enforced to the maximum extent permitted and modified only as much as necessary. The remaining provisions remain effective.

30.4 Assignment

You may not assign these Terms without NavvyNest’s written consent. NavvyNest may assign them in connection with a merger, reorganization, financing, sale of assets, change of control, or transfer of the Services, subject to applicable law.

30.5 Relationship of parties

These Terms do not create an employment, agency, partnership, joint venture, franchise, fiduciary, healthcare, referral, brokerage, or exclusive relationship between NavvyNest and any user or Provider.

Providers are independent third parties and are not employees, agents, subcontractors, representatives, or partners of NavvyNest.

30.6 No third-party beneficiaries

Except for Apple and its subsidiaries under Section 27, these Terms do not create third-party beneficiary rights.

30.7 Force majeure

NavvyNest is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, public-health events, war, terrorism, civil unrest, labor disputes, utility or internet failures, cyberattacks, governmental action, app-store action, vendor failure, or interruption of third-party infrastructure.

30.8 Headings and interpretation

Headings are for convenience. “Including” means “including without limitation.” Singular includes plural when context requires. These Terms will not be construed against a party merely because that party drafted them.

30.9 Contact information

NavvyNest LLC [LEGAL MAILING ADDRESS] hello@navvynest.com hello@navvynest.com [TELEPHONE NUMBER]